Returns

Returns & Exchanges
We want you to be completely happy with your LAVIO purchase! If you change your mind, you’re welcome to return your items within 30 days of receiving your order, provided they are unopened, unused, unworn, and in their original packaging.

How to Make a Return

• Complete Our Form: Fill out our online returns form with your order number and details of the items you'd like to return.

• Return Approval: We'll review your submission and send you confirmation along with further return instructions.

• Pack & Ship: Package your items securely in their original packaging and send them back using a trackable shipping method.

Refunds
Once we receive your returned items and verify they meet the conditions outlined above, we'll issue your refund to your original payment method. Please allow up to 7 business days after receiving your return for your refund to be processed.

Important Notes:

• Returns must be sent back within the 30-day returns period.

• Returned items must be in original, unopened packaging and in pristine, resellable condition.

• LAVIO reserves the right to deny refunds for items that have been opened, worn, damaged, or do not meet our return criteria.

For any further assistance, please reach out to our friendly team at hello@lavio.com.au